Comments on: Free customer insights: fancy chocolates and one-dollar service

By: Verne

Verne — Wed, 02 Apr 2008 17:59:16 +0000

@ Zinni - I get shivers every time I hear another horror story from one of our lovely telco’s. I’ve had my own share as well. Trust me, it’s all the same no matter where you go. It’s the companies that deal with the largest mass of consumers directly that often have the worst customer service! I hope everything works out for you and I’m curious to know who you ended up switching to and whether you’re being treated better there.

@ Renata - Thanks for sharing the great story Renata! I think Godiva’s thinking must have been based on that or something similar. The only downside is that I never figured out whether it’s God-eye-va or God-ee-va. But I suppose the moral of the story is that it just doesn’t matter.

By: Renata

Renata — Wed, 02 Apr 2008 15:16:21 +0000

There is a very old story about a rabbi who visits one of his students for Shabbos dinner. The student, a young man who just got married, is very nervous and accidentally turns on the light (something considered work that you are not permitted to do on Shabbos). His wife reprimands him, and he gets embarrassed, but the rabbi goes into a speech about how that can actually be ok. The couple leaves the room for a minute, and the rabbi’s wife says, “What are you doing? Of course it’s not okay to turn on the lamp!” And the rabbi says, “Better I look like an idiot, than he gets shamed in front of his wife.”

The Godiva story made me think of that :).

By: Zinni

Zinni — Wed, 02 Apr 2008 02:49:05 +0000

I just wrote a HUGE article about a recent customer service experience of mine with Verizon Wireless. I am sure you can guess which level of service I was given (hint not positive). If only the wireless companies would listen to your advice…

Great read!