10 things you can learn from Gordon Ramsay about running a business

Written by Verne on March 11th, 2008

Gordon RamsayIn my spare time lately I’ve been catching up on a good dose of Ramsay’s Kitchen Nightmares with Gordon Ramsay. If you aren’t familiar with this show or who Gordon Ramsay is, here’s the premise in one sentence: Scottish award-winning celebrity chef rescues failing restaurateurs from bankruptcy with brutal honesty and humorous obscenities.

Aside from his entertaining overuse of the F-bomb, what I’ve found is that Ramsay brings a wealth of experience, knowledge, and insight to the table on how to run a business. He himself has been at the head of many self-started restaurant ventures – some successful, some not so successful – and his passion, talent, and wisdom are clearly elements that have led him to become one of the most well-known businessmen in and out of the kitchen.

In Ramsay’s Kitchen Nightmares, Ramsay applies a number of basic principles to help failing restaurant owners turn their fate around. While the series revolves around the food industry, much of Ramsay’s lessons are applicable to businesses of any nature. Here’s a list of 10 of those lessons that will help you run a more successful business.

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WordPress hacked: googlerank.info

Written by Verne on March 6th, 2008

It came to my attention in the last few days that a handful of people had been experiencing some errors when viewing this site. Many visitors had the site return a 404 Page Not Found error page, while others had their browser crash completely. One individual even reported that their anti-virus software had thrown a red flag while visiting this site. My first instinct was that one of the site’s plugins were causing the errors, but upon further investigation, I have found what I believe to be the catalyst: googlerank.info.

Before I begin describing the issue, I want to state that I do not have a permanent fix (though I do have a temporary one). The purpose of this post is to document my findings for anybody who has experienced the symptoms or is interested in helping me find and fix the underlying issue. I’ve found very little documentation on this problem thus far, so I’m hoping to provide some clarity to all others who may be searching for it.

Overview

A hidden <iframe> that points to googlerank.info has been found embedded into a handful of files that are associated with a WordPress installation. The <iframe> always appears at the very bottom of the source code, just before the </body> tag. It is possible that WordPress presents a vulnerability that allows an unauthorized user to access and alter files, thereby compromising the security of the site owner as well as the site’s visitors.

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Brain crack, it does a body good

Written by Verne on March 5th, 2008

Brain crack, it does a body goodThis is a self-response to Great ideas, a mild rant I made a few months ago that questioned the commitment of an entrepreneur to his self-started venture and his/her ability to divert his/her interests into new side projects.

From the original post:

…as an entrepreneur, how restricted are you from diverting your attention to other ventures? Is it a formal duty or a personal judgment call that holds you back? Do you create policies that govern these scenarios for you, your partners and your employees? Does that make things a bit hypocritical? Does that make you hypocritical?

It’s taken a few months to set in but in my current state of mind I’m not only a strong believer that great ideas, otherwise known as brain crack, should not be restricted, but that they should also be encouraged within any organization dynamic enough to handle it.

Being your own boss gives you the flexibility and atonomy to run your business the way you want to. It means that if your creative agency wants to start a subsidiary that sells t-shirts tomorrow, then it very well can (not to say that it would be the best business decision though). The difficult debate here is what amount of commitment – time, energy, brain matter – do you owe your main venture and the people involved with it? This is what seems to have been deeply disturbing me back in October. But here’s how I see it now.

Side projects keep you fresh.

They keep your brain from going stale over working on the same thing over and over again by giving you something new and exciting to work on.

Side projects make you versatile.

They put your talents to the test – including those that aren’t used in your core work. Diversifying your interests also means diversifying your skillset, making you a more dynamic and competitive individual in the market place.

Side projects leave you happy.

The energy boost from having a great idea will leave you foaming at the mouth. They call it brain crack for a reason. Plus the satisfaction of launching something new will give you the very same tingly sensation that you experienced when you launched your first venture.

So, you owe it to yourself, your ventures, and the people you work with to take in some brain crack every once and a while. My agency has already begun internalizing this model and it’s made our daily work that much more up-beat. But don’t just take it from me; many great things have already come from people who have embraced their great ideas and allowed them to flourish – and all without losing direction or focus on their main priorities.

FreelanceSwitch and all its sister sites presumably all spawned from great ideas at the Eden house. Nick of the infamous N.Design Studios has built his entire brand off side work like Best Web Gallery and the ever-growing Web Designer Wall. More recently, the guys at Shane and Peter have launched Sproutwire, a great new tool geared at those interested in only the best of the best small business reads across the internet. Hell, even one of my business partners owes much of his success to his past side projects.

So the moral of the story is this: embrace the brain crack. Especially for you entrepreneurs and freelancers – don’t let your client work be all that you are. Be fresh. Be versatile. And most importantly, be happy.

More on brain crack

13 ways to liven up your work-at-home routine

Written by Verne on February 27th, 2008

13 ways to liven up your work-at-home routineAfter challenging tradition and working at home for the past 6 months, I’ve gathered a great deal of new perspectives. I’ve learned a lot about myself and what I want to do with my life. I’ve learned that being your own boss is a dream come true. I’ve also learned that there can be bitter elements to even the sweetest treats. But more importantly, I’ve learned a lot about how to make the best out of this spectacular experience.

When I wrote about the downsides of working at home (which you should read before reading this), I was amazed at the responses from everyone that shared the same sentiments. Clearly, we’ve all had a taste of a good thing going bad when served in bulk. What really hit me was that, while everybody had their own version of their rants, the majority still whole-heartedly enjoyed working at home. Good – there is hope after all!

The key to livening up the work-at-home lifestyle is to minimize the things that can turn the experience sour, and to take advantage of all the new opportunities that the cube life just doesn’t offer. I’ve combined a few things that I’ve learned to do over the last 6 months and the responses that some of you offered to put together a list of 13 ways to liven up your work-at-home routine. I hope you enjoy it!

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5 downsides of working at home

Written by Verne on February 25th, 2008

5 downsides of working at homeIn the last 6 months, I’ve grown a new appreciation for office politics, 9-5’s, dress codes, and bad managers – at least to the extent that none of them apply to me. I have to admit, there is a pinch of joy in boasting about the flexible and autonomous lifestyle that has come with the entrepreneurial path I’ve chosen to follow. But like everything in this world, working from home has its downsides.

Here’s a list of caveats that I’ve come to discover and that you should expect to encounter if you’ve chosen to lead the work-at-home life as well.

1. You’re always at home

You’re always at homeThis may seem like an obvious observation but trust me, it’ll hit you after your first week of working at home. Consider this: your buddies wake up in the morning, get dressed, take a drive, get to the office, have some lunch, get back on the road, and then return home. Meanwhile, you’ve been there the whole time. This may seem like a sweet deal at first, but you may find yourself growing a bit tired of the environment - you are, after all, there 24/7.

No matter how great of a work environment you’ve set up for yourself, a static environment can sometimes suck the life out of you. This pain point hits home the hardest at the end of the day when you’re simply dying to get out. The problem is, your buddies are all relieved to finally be back home and don’t have the energy to head out to the bar with you. Suddenly a drive out to the gas station is a major treat.

2. You’re always at work

You’re always at workThe opposite and often eviler side of the coin. From the moment you wake up to the moment you hit the sack, you’re at work. When you literally live at work, it makes it nearly impossible to ever escape it. Add on to it the fact that you’re a workaholic anyway, then you’ll find yourself doing a lot of overtime.

I vaguely remember the comfort of leaving the office and returning home to my personal computer and simply browsing the internet liesurely or chatting the night away on IM. Now when I’m bored, I make websites. Or I organize my finances. Or I work on some other projects. The truth is, there is always an infinite amount of things to do, and without being able to physically detach yourself from them, you’ll just keep on working. You never quite leave the office, so you never quite know when to call it quits. Great for productivity, crappy for your spirit.

3. Is anybody there?

Is anybody there?The answer is no. Well, your mother could be home. As could your budgy named Snowy. But they’re not the people you were looking for or the people you may find you miss the most after working at home for some time. Who you’re looking for are the guys by the watercooler, the colleagues you pass in the hallways, the people you see in the cafeteria, and even the receptionist at the front desk. And unless your mother follows Lost as religiously as you do (or even if she does), you tend to miss out a bit on the personal interaction and comaraderie that comes with an office job.

4. Self-control sold separately

Self-control sold separatelyMy guitar is always within arm’s reach. I have a collection of How I Met Your Mother, Grey’s Anatomy, and Lost episodes ready to be enjoyed. TVtropolis has made daytime television worth watching again (hoorah for reruns of classic sitcoms).

These are but a few distractions that make working from home slightly difficult sometimes. It can often be like working at a toy store (let’s ignore my action figures and pretend this is just a metaphor) - when you’re surrounded by toys, you can’t help but play with them a little. Counter-productive? Yes. But with nobody breathing down your neck, it makes it morally easy to write it off.

5. “While you’re home, can you…”

While you’re home, can you…This winter, Toronto has seen 3 big snow falls already. What’s become apparent from this is that working from home does not exempt me from shoveling the snow. It also doesn’t excuse me from doing laundry, cleaning, or occasional drives out to the grocery store.

While not being able to escape household responsibilities is more likely a result of living with your parents, it is certainly magnified when you work from home. This can have a toll on your work, even if it means just taking a moment to explain that you’ll do it after you’re done work. If your parents are like mine, you’ll have to explain it again in 5 minutes. Then again, you probably don’t live with your parents.

Don’t get me wrong, I love working at home!

From this post alone, working at home probably seems like a torturous, painful, and tiresome form of entrepreneurial hell. To be honest, it can be sometimes. But these feelings are far and few in between, and there are definitely easy remedies to cure some of these blues. I just wanted to give those considering the work-at-home lifestyle the heads up that it’s not all fun and games (or that sometimes it is, and that’s not good either).

My next post will focus on how to fend off these downers and make the most of your freedom from the corporate world. Stay tuned!

Update!
Read the follow-up: 13 ways to liven up your work-at-home routine